Almanac Technologies, LLC/Machol and Johannes, LLC
  • Denver, CO, USA
  • $17.00-$19.00
  • Hourly
  • Full Time

Health, Dental, Vision, Life, and Disability Insurance, 401k, Free RTD pass, and much more!


OUR COMPANY

Do the words gritty, passionate, demanding, or innovative describe you?  Are you a team-player who "gets it done"?  Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company?  We're your next move!  Almanac Technologies, a service provider to Machol & Johannes, LLC, is a premier law firm operating in Colorado and seven other states.  We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas.

At Almanac Technologies, we know that you want:

  • Interesting & challenging work, opportunities to learn & grow, competitive pay & benefits, talented co-workers
  • The ability to contribute and make a difference, transparent communications, a sense of community
  • And management that takes a personal interest in you

Client Auditor

The Client Auditor is responsible for managing the firm's relationship with our clients to ensure operations are in accordance with all our client's requirements, meeting all deadlines in a highly regulated environment. This Level I position provides a great introduction to the firm's practice. In addition, the Auditor will be responsible for maintaining internal trackers & identifying compliance data trends. The work involves handling multi-platform inventory regarding account status, inventory flow, dispute & complaint management, balance information. The client auditor is the subject matter expert to the client for our firm and to firm for the client's business.

 

CORE FOCUS

  • Receive and respond to internal and external client requests within established timelines while working closely with internal departments in order to identify solutions to issues as they arise or as requested by the client
  • Responsible for the movement of an assigned client's inventory, ensuring new placements and closures of accounts are completed in a timely manner and performed according to all client requirements
  • Investigate and resolve client exceptions including disputes, complaints, answers, and counterclaims, ensuring responses to and from the clients are handled in accordance with client requirements
  • Prepare daily, weekly, and monthly inventory reports which contain various information
  • Respond to client requests regarding status of accounts and their portfolio as a whole
  • Proactively work to expeditiously resolve exceptions regarding the client's inventory as they arise
  • Represent the firm on assigned client calls and be able to speak knowledgeably as to the client's requirements regarding reporting and the status of placed accounts
  • Identify process improvements and recommend necessary changes to better the department and the firm as a whole
  • Complaint Management Logging, Tracking, Reporting, and Follow Ups
  • Build and cultivate professional client relationships
  • Other duties as assigned.

 

IDEAL CANDIDATE

  • Excellent written and verbal communication 
  • Ability to keep calm under pressure 
  • Exceptional Research Skills 
  • Skilled in conflict resolution 
  • Ability to manage time effectively
  • Loves a diverse team 
  • Maintain a high degree of attention to detail in a fast-paced work environment
  • Passionate about achieving challenging goals 

 

COMPENSATION & BENEFITS

  • Hourly range: $17.50 to $19.00 DOE
  • Company-wide quarterly bonus opportunities
  • Eco Pass: providing unlimited usage of RTD services
  • Health, dental, vision, life and disability insurance, retirement savings, and more
  • A culture of growth, transparency, excellence, and passion

 

JOB QUALIFICATIONS:

 

Education, Formal Training, or Certificates:

  • Associates degree or higher

Experience:

  • Outstanding business-to-business customer service with experience in a client-facing role or department is strongly preferred
  • Previous experience working in a high volume environment
  • Previous experience in the collection industry a plus.
  • Previous experience in a law firm environment a plus

Minimum Knowledge, Skills, and Abilities:

  • Ability to maintain knowledge and familiarity with internal procedures and Client Guidelines
  • Ability to identify process improvements and adapt to changes quickly
  • Ability to manage time effectively
  • Must work well independently, in a team environment
  • Must have excellent verbal and written communication skills
  • Ability to handle competing, simultaneous demands and must be able to handle a high volume work
  • Proven experience meeting strict, often short deadlines under high pressure
  • Troubleshooting issues and communicating solutions both in writing and verbally
  • Maintain a high degree of attention to detail in a fast-paced work environment
  • Proficient knowledge of Microsoft Office Suite including Word, Outlook, OneNote, and Excel.

LOCATION:  Downtown Denver

Almanac Technologies, LLC/Machol and Johannes, LLC
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