Almanac Technologies, LLC/Machol and Johannes, LLC
  • Denver, CO, USA
  • DOE
  • Full Time

Mission:

The Litigation Trainer is responsible for training new litigation employees and providing supplemental training as needed on updated or new processes built within the team

Outcomes:

  • Confers with management to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
  • Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
  • Coordinates training schedule with the hiring and training demands Litigation in conjunction with the Litigation Managers
  • Tests trainees to measure progress and to evaluate effectiveness of training
  • Reports on progress of employees under guidance during training periods.
  • Makes suggestions on improving work procedures
  • Other duties as assigned.

 

Job Qualifications:

Education, Formal Training, or Certificates:

  • Undergraduate degree in Law, Business or equivalent experience preferred

 Experience:

  • Minimum two (2) years experience in legal collections.

Knowledge, Skills, and Abilities:

  • Ability to meet deadlines and perform tasks in a high-stress environment.
  • Maintains a high degree of attention to detail in a fast-paced work environment.
  • Ability to effectively communicate and troubleshoot complicated legal tasks.
  • Advanced knowledge of the Microsoft Office Suite, specifically Excel required.

Working Environment:

  • Majority of this position will be in a professional office environment.
  • Sitting 80%, Standing/Walking 20%.
  • Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties.
  • Will occasionally need to lift up to 50 lbs.

 

Job Competencies:

Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in team problem-solving situations; Uses reason even when dealing with emotional topics.

Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Implements action plan from training; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains opens to others' ideas and tries new things; Addresses problems directly with the individual involved.

Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates actively in meetings.

Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork- Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Quality Management- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Cost Consciousness- Works within approved budget; Develops and implements cost-saving measures.

Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support- Follows policies and procedures; Completes tasks correctly and on time; Supports organization's goals and values.

Judgment- Displays willingness to make decisions in a timely manner; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process. Must have the ability to handle extremely difficult callers and visitors by delivering a positive interaction.

Motivation- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organization- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans.

Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety/Security- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and material properly.

Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.

Attendance/Punctuality- Consistently arrives to work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Remains compliant with our Attendance and Punctuality Firm Policy.

Dependability- Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative/Accountability- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications for the job. It reflects the assignment of essential functions and is subject to change at any time.

Almanac Technologies, LLC/Machol and Johannes, LLC
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