Almanac Technologies, LLC/Machol and Johannes, LLC
  • Denver, CO, USA
  • 38-42K DOE
  • Salary
  • Full Time

OUR COMPANY

Do the words gritty, passionate, demanding, or innovative describe you?  Are you a team-player who "gets it done"?  Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company?  We're your next move!  Almanac Technologies, a service provider to Machol & Johannes, LLC, is a premier law firm operating in Colorado and seven other states.  We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas.

At Almanac Technologies, we know that you want:

  • Interesting & challenging work, opportunities to learn & grow, competitive pay & benefits, talented co-workers
  • The ability to contribute and make a difference, transparent communications, a sense of community
  • And management that takes a personal interest in you

SERVICE DESK TECHNICIAN

The Service Desk Technician provides first level end user support including basic computer troubleshooting, repair, updates/upgrades, inventory management, printers/copiers/scanners, phones and other system support as required, in an efficient and effective manner.  This position is customer focused, requiring good written and verbal communication skills, in addition to basic technical skills. This position is responsible for managing the ticket system, ensuring high priority tickets have been prioritized accordingly and completed within a reasonable amount of time, escalating where necessary.  This includes managing ticket queues and response times within service level requirements.  This position also requires setting up new workstations, upgrading existing workstations and handling moves for workstations and personnel.  

 

KEY QUALIFICATIONS

  • High School (or equivalent)
  • Formal technical training
  • Certifications such as: CompTIA A+, CompTIA Network+, MCSA, etc.
  • Experience with Collection Master (CLS) highly preferred
  • Comfortable cloning, re-imaging and managing OS updates and patches
  • Experience with Scripting (CMD, DOS, PowerShell, VB Macro, Bash etc.)
  • System hardening skills
  • Minimum one (1) year of experience in Service Desk or similar role.
  • Full-time Monday through Friday

IDEAL CANDIDATE

  • The ideal candidate will work well independently and in a team environment, have a thirst for knowledge, possess strong technical acumen and an ability to quickly diagnose user issues.
  • Maintains a positive, helpful and solution oriented demeanor when responding to users
  • Manage Ticketing System, diagnose issues and follow through to resolution
  • Frequently update tickets to make sure the most current information is documented
  • Frequently update end users with the status and progress made on open tickets
  • Incident Triage. Properly escalate urgent and unresolved queries to the next level of support
  • Perform basic computer hardware and software installations, configurations, malware removal, and update office TV display content
  • Create and maintain documentation for internal tasks and procedures
  • Recommend procedure modifications or process improvements
  • Onboard new users by provisioning appropriate hardware and software; including badges
  • Manage access and security associated to key company systems and software as required for company personnel to be enabled to complete their jobs
  • Maintain inventory for hardware and software in accordance with asset management strategy including tracking licensing usage and notifying IT leadership with any new licensing requirements
  • Replacing consumables on printers/scanners, coordinate with vendor support as problems arise, and maintain inventory of printer supplies
  • Help troubleshoot phones and phone system, including setting up new phone extensions and making test calls to support changes to the IVR or Telecom routing
  • Responsible for setting up workstations for new users, moving existing workstations and other end-user computer related issues as assigned

 

COMPENSATION & BENEFITS

  • Hourly range: $38k $42k DOE
  • Company-wide quarterly bonus opportunities
  • Eco Pass:  providing unlimited usage of RTD Services
  • Health, dental, vision, life and disability insurance, retirement savings, and more
  • A culture of growth, transparency, excellence, and passion

LOCATION:  Downtown Denver

Almanac Technologies, LLC/Machol and Johannes, LLC
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