Almanac Technologies, LLC/Machol and Johannes, LLC
  • Denver, CO, USA
  • 14.43
  • Hourly
  • Full Time

OUR COMPANY

Do the words gritty, passionate, demanding, or innovative describe you?  Are you a team-player who "gets it done"?  Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company?  We're your next move!  Almanac Technologies, a service provider to Machol & Johannes, LLC, is a premier law firm operating in Colorado and seven other states.  We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas.

At Almanac Technologies, we know that you want:

  • Interesting & challenging work, opportunities to learn & grow, competitive pay & benefits, talented co-workers
  • The ability to contribute and make a difference, transparent communications, a sense of community
  • And management that takes a personal interest in you

 

Customer Success Representative

The Customer Success Representative is the primary customer service representative responsible for managing consumer accounts while operating within the strict requirements of our clients as a member of the Collections team. This position maintains a positive relationship with the consumers in order to generate revenue for the company. This position operates under strict guidelines and high expectations for meeting key performance indicators in a fast-paced work environment.

KEY QUALIFICATIONS

  • High school diploma or equivalent required
  • Basic understanding of the U.S. legal process preferred
  • Preferred experience: 2 years prior experience as a collector, experience with skip-tracing tools.
  • Experiences working in an open office call center preferred
  • Legal industry experience preferred
  • Full-time Monday through Friday with some Saturday availability required

IDEAL CANDIDATE

  • Understands state-specific knowledge of collections regulation
  • Maintains inbound and outbound collection communications within client deadlines and requirements
  • Responsible for escalating calls to a supervisor when appropriate
  • Reviews consumer accounts, makes recommendations, and implements appropriate action under the guidance of the Collections Managers
    • Negotiates payment arrangements with consumers
    • Reduces delinquency on consumer accounts
    • Performs skip-tracing activities to discover consumer information
    • Responsible for accurately and completely detailing account information
  • Manages and maintains precise accuracy on multiple accounts in individual account queues
  • Must adhere to all Fair Debt Collection Practices Act regulations as well as applicable state regulations
  • Establishes and maintains professional relationships with consumers and team members
  • Maintains a high degree of mental agility (is able to talk, type, and formulate plans of actions in a short period of time)
  • Must meet strict deadlines, reach attainable goals, and handle multiple priorities at the same time
  • Ability to de-escalate disgruntled callers and negotiate payment terms
  • Proven ability to meet key performance indicators in a fast-paced, professional, work environment
  • Bi-lingual preferred (Spanish reading and speaking).
  • Exhibits basic knowledge of the use of Microsoft Office Suite
  • Exhibits exceptional verbal and written communication skills and customer service provision
  • Types 50 Words per minute or more
  • Other duties as assigned

 

COMPENSATION & BENEFITS

  • Hourly range: $14.43
  • Company-wide quarterly bonus opportunities
  • Generous Commission opportunities
  • Health, dental, vision, life and disability insurance, retirement savings, and more
  • A culture of growth, transparency, excellence, and passion

LOCATION:  Downtown Denver

Almanac Technologies, LLC/Machol and Johannes, LLC
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