Almanac Technologies, LLC/Machol and Johannes, LLC
  • Denver, CO, USA
  • 19.00 DOE
  • Hourly
  • Full Time

Health, Dental, Vision, Life, and Disability Insurance, 401k, Free Eco pass, and much more!


OUR COMPANY

Do the words gritty, passionate, demanding, or innovative describe you?  Are you a team-player who "gets it done"?  Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company?  We're your next move!  Almanac Technologies, a service provider to Machol & Johannes, LLC, is a premier law firm operating in Colorado and seven other states.  We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas.

At Almanac Technologies, we know that you want:

  • Interesting & challenging work, opportunities to learn & grow, competitive pay & benefits, talented co-workers
  • The ability to contribute and make a difference, transparent communications, a sense of community
  • And management that takes a personal interest in you

Client Auditor

The Client Auditor is responsible for managing the firm's reputation with the clients to ensure operations are in accordance with all our client's requirements fostering professional relationships while performing under strict deadlines in a highly regulated environment. In addition, the Auditor will be responsible for maintaining trackers & identifying compliance data trends. The work involves handling inventory regarding account status, inventory flow, dispute & complaint management, balance information, as well as answering questions that come up in the regular course of business.

KEY QUALIFICATIONS

  • Associates degree or higher
  • Outstanding business-to-business customer service with experience in a client-facing role or department is strongly preferred
  • Previous experience working in a high volume environment
  • Previous experience in the collection industry preferred
  • Previous experience in the legal industry preferred
  • Proficient knowledge of Microsoft Office Suite including Word, Outlook, OneNote, and Excel
  • Full-time Monday through Friday

 

IDEAL CANDIDATE

  • Receive and respond to internal and external client requests within established timelines while working closely with internal departments in order to identify solutions to issues as they arise or as requested by the client
  • Responsible for the movement of an assigned client's inventory, ensuring new placements and closures of accounts are completed in a timely manner and performed according to all client requirements
  • Investigate and resolve client exceptions including disputes, complaints, answers, and counterclaims, ensuring responses to and from the clients are handled in accordance with client requirements
  • Prepare daily, weekly, and monthly inventory reports which contain various information
  • Respond to client requests regarding status of accounts and their portfolio as a whole
  • Proactively work to expeditiously resolve exceptions regarding the client's inventory as they arise
  • Represent the firm on assigned client calls and be able to speak knowledgeably as to the client's requirements regarding reporting and the status of placed accounts
  • Identify process improvements and recommend necessary changes to better the department and the firm as a whole
  • Complaint Management Logging, Tracking, Reporting, and Follow Ups
  • Build and cultivate professional client relationships
  • Ability to manage time effectively
  • Must work well independently, in a team environment
  • Must have excellent verbal and written communication skills
  • Ability to handle competing, simultaneous demands and must be able to handle a high volume work
  • Proven experience meeting strict, often short deadlines under high pressure
  • Troubleshooting issues and communicating solutions both in writing and verbally
  • Maintain a high degree of attention to detail in a fast-paced work environment

 

COMPENSATION & BENEFITS

  • Hourly range: $19/hr DOE
  • Company-wide quarterly bonus opportunities
  • Eco Pass: providing unlimited usage of RTD services
  • Health, dental, vision, life and disability insurance, retirement savings, and more
  • A culture of growth, transparency, excellence, and passion

LOCATION:  Downtown Denver

Almanac Technologies, LLC/Machol and Johannes, LLC
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