Almanac Technologies, LLC/Machol and Johannes, LLC
  • Denver, CO, USA
  • $16 to $18.00
  • Hourly
  • Full Time

ACCOUNT RESEARCH SPECIALIST - SKIP TRACER

   

OUR COMPANY

Do the words gritty, passionate, demanding, or innovative describe you?  Are you a team-player who "gets it done"?  Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company?  We're your next move!  Almanac Technologies, a service provider to Machol & Johannes, LLC, is a premier law firm operating in Colorado and seven other states.  We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas.

At Almanac Technologies, we know that you want:

  • Interesting & challenging work, opportunities to learn & grow, competitive pay & benefits, talented co-workers
  • The ability to contribute and make a difference, transparent communications, a sense of community
  • And management that takes a personal interest in you

 

ACCOUNT RESEARCH SPECIALIST - SKIP TRACER  

The Account Research Specialist (ARS) responsible for providing extensive research of all customer accounts. The ARS will be required to provide accurate and efficient results of customer's location and asset information. The ARS must adhere to the strict requirements of our clients as a member of the Collections team. This position will be required to deliver a high volume of documentation, and distribution of the location and asset findings on each account in order to generate revenue for the company. This position operates under strict guidelines and high expectations for meeting key performance indicators in a fast-paced work environment.

KEY QUALIFICATIONS

  • High school diploma or equivalent required
  • Basic understanding of the U.S. legal process preferred
  • Minimum two (2) years of prior experience as a skip tracer and/or asset location specialist
  • Experience with skip-tracing tools and strategies preferred
  • Experience working in an open office call center preferred
  • Legal industry experience preferred.
  • Exhibits basic knowledge of the use of Microsoft Office Suite
  • Full-time Monday through Friday

IDEAL CANDIDATE

  • Manages and maintains precise accuracy on multiple accounts in individual account queues for the purpose of finding new information.
  • Extensive skip tracing and location information identification
  • Responsible for large volume of accounts to perform independent research
  • Must adhere to all Fair Debt Collection Practices Act regulations as well as applicable state regulations
  • Establishes and maintains professional relationships with consumers and team members
  • Must meet strict deadlines, reach attainable goals, and handle multiple priorities at the same time
  • Reports issues to Customer Success Managers to improve and innovate department
  • Digs in to find better solutions to Increase overall profitability of the company
    • Performs skip-tracing activities to discover consumer information
    • Responsible for accurately and completely detailing account information
    • Locates all asset and location information timely and accurately
  • Communicates information to Customer Success Specialist to move forward with next steps of recoveries.
  • Types 50 Words per minute or more

COMPENSATION & BENEFITS

  • Hourly range: $16 to $18.00
  • Company-wide quarterly bonus opportunities
  • Eco Pass:  providing unlimited usage of RTD Services
  • Health, dental, vision, life and disability insurance, retirement savings, and more
  • A culture of growth, transparency, excellence, and passion

LOCATION:  Downtown Denver

Almanac Technologies, LLC/Machol and Johannes, LLC
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